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Shipping Policy

Axiand shipping policy

After the order is generated, how to deal with it?

Once the order is generated, Axiand will send you an order confirmation email. This shows that we have received the order and payment. We will immediately confirm the product test with the warehouse management staff and prepare for shipment (the product can be shipped as soon as there is sufficient inventory). Brand-new products must be tested and 100% completed before they are delivered to the logistics company. In rare rare cases, if the inventory is insufficient or unavailable and the product is defective, we will contact you immediately to inform the situation, and according to your own wishes, decide whether to continue to wait for the product to be put on the shelf or to refund, we Personal choice will be fully respected.

Under normal circumstances, the order will be submitted within 1-3 working days for arranging delivery. If the product shows a pre-order in your country/region, your order will be pre-ordered. Pre-orders will be shipped within 1-2 weeks after the order is placed.

All orders within the region will receive free delivery service. Orders are generally issued by the designated cooperative logistics company by default. If other logistics companies are required, additional transportation fees will be charged.

After receiving the order confirmation, if the customer does not give a detailed explanation, it is generally assumed that the logistics company that Axiand cooperates will deliver the goods. If the customer has any order information that needs to be modified, such as shipping address or order cancellation, Axiand will fully cooperate with the customer to modify and obtain a full refund.

order tracking

Once the order is confirmed, we will ship to the customer's designated address within a fixed preparation time. You can check the package delivery status, carrier information, logistics tracking code and update real-time logistics and transportation dynamics on the account order details page. In order to prevent the package from being received after delivery, please ensure that your mailbox and phone are available, and care about the shipping status of your order within a cycle, so as to ensure that you will not miss any package information and have a pleasant shopping experience.

If you do not receive the tracking code and confirmation tracking information in the email, please contact us through our designated email [email protected] We will reply and help you within 6 hours at any time. Please always pay attention to your package transportation. If you don't understand anything, you can get in touch with us at any time, and we will feedback the latest logistics trends to you at any time.

Incorrect order information

After the order is generated, you can modify the order delivery address or change other information of the order at any time before the package is sent out. We will try to confirm and negotiate with the logistics company to change the order information. Please understand that if the package has been sent from the warehouse of the logistics company and is already in transit, it may not be able to be modified successfully, or it will increase time and cost. I hope you have any need to modify, please contact us as soon as possible.

For shipping policy, please contact us [email protected]